Frequently Asked Questions (FAQ’s)

Off-Market Solutions

What does Off-Market Solutions offer/ What products/services do you offer?

We offer high-quality products/services designed to meet our customers’ needs with a focus on reliability, value, and satisfaction. Each offering is carefully selected or crafted to ensure consistent quality. Off-Market Solutions is a luxury apparel brand specializing in refined genuine leather and premium faux leather clothing. Our collections are defined by timeless silhouettes, precision craftsmanship, and understated elegance—designed for those who value quality that endures.

What is the difference between genuine leather and faux leather?

Genuine leather is crafted from natural hide and is valued for its durability, organic texture, and ability to develop a distinctive patina over time. Faux leather is a high-quality synthetic alternative that offers a sleek aesthetic with a lighter feel and animal-friendly construction. Both materials are carefully selected to meet our design and quality standards.

Where do you ship?

We offer domestic shipping within the United States as well as international shipping worldwide. Shipping availability and rates are calculated at checkout based on destination.

How long does delivery take?

Delivery times vary depending on your location and the nature of your order. Typically, orders are processed within a few business days, and delivery timelines will be shared once your order is confirmed.

  • United States orders: Typically delivered within 15–35 business days
  • International orders: Delivery times vary by country and carrier

Once your order ships, tracking information will be provided via email and through the whatsapp.

Are your garments true to size?

Yes. Our apparel follows standard U.S. sizing. For the best fit, we recommend reviewing the size guide available on each product page prior to ordering.

How should leather apparel be cared for?

To maintain the integrity and appearance of your garment:

  • Avoid prolonged exposure to moisture and direct sunlight
  • Store in a cool, dry environment
  • Clean gently with a soft cloth

Care instructions may vary by product and material type.

Can I return or exchange an item?

Yes. Returns and exchanges are accepted in accordance with our Return & Exchange Policy detailed below. Customer satisfaction is important to us. Returns or exchanges are accepted under specific conditions. Please review our Return & Exchange Policy or contact us within the stated time period for assistance.

How can I contact Off-Market Solutions?

You may contact us through the website contact form or via the customer support details listed on our site. We aim to respond promptly to all inquiries.

How can I place an order?

You can place an order directly through our website by selecting your desired product/service and following the checkout process. If you need assistance, feel free to contact us.

Do you offer customization or special requests?

Yes, we do our best to accommodate customization or special requests. Please reach out to us before placing your order so we can confirm availability and details.

What payment methods do you accept?

We accept multiple secure payment options, including bank transfer, cash (where applicable), and other approved digital payment methods. Available options are shown at checkout.

How can I track my order?

Once your order is processed, we’ll share tracking details (if applicable) so you can stay updated on its progress.

Is my personal information secure?

Yes. We take privacy and data security seriously. All customer information is handled securely and is never shared with third parties without consent.

How can I contact customer support?

You can contact us via email, phone, Whatsapp or through the contact form on our website. We aim to respond to all inquiries as quickly as possible.